ChatAi
WhatsApp commerce platform with AI, payments, and inventory
About Project
ChatAi is a WhatsApp commerce platform that combines messaging, AI, payments, and inventory management into one system. It transforms chat interactions into structured business workflows.
Frontend:
React, Tailwind CSS, Redux Toolkit
Backend:
Node.js, Express.js
Database:
PostgreSQL
Messaging:
WhatsApp API (Twilio)
Payments:
Stripe, Razorpay
AI & Automation:
OpenAI (Chatbot, Auto-replies, Recommendations)
Background Processing:
BullMQ, Redis
Cloud:
AWS (Lambda / EC2, S3)
Client Requirements
The client needed a way to let businesses sell directly through WhatsApp while keeping operations organized behind the scenes. The platform had to connect customer communication with order and inventory handling.
Key Challenges
The core challenge was turning conversational interactions into a reliable commerce flow without requiring users to switch between multiple tools. That meant linking sales, payments, and inventory in a seamless way.
Our Approach
We designed the platform as a WhatsApp-based commerce and operations layer that supports inquiry handling, AI-assisted interaction, payment processing, and inventory coordination in one place.
Use Cases
ChatAi is ideal for chat-based selling, order management, payment collection, and conversational commerce operations.
Features
WhatsApp-based commerce and business operations platform
ChatAi is a commerce platform that enables businesses to conduct sales and manage operations directly through WhatsApp by combining messaging, AI automation, payments, and inventory management into a single system. It transforms conversational interactions into structured business workflows, allowing users to move seamlessly from inquiry to order completion.
WhatsApp selling
Enables businesses to handle product inquiries, orders, and customer communication directly within WhatsApp.
AI-assisted ordering
Interprets customer messages and converts them into structured orders, reducing manual processing.
Payment handling
Integrates payment systems into the conversation flow, allowing customers to complete transactions seamlessly.
Inventory management
Tracks product availability in real time, ensuring accurate order fulfillment and stock visibility.
Language support
Supports localized communication, including Arabic-friendly interfaces, to improve customer engagement.
