Community Link
Voice-first communication platform for senior living communities
About Project
Community Link is a voice-first communication platform for senior living communities. It is built to help communities share information clearly and consistently across multiple channels.
Frontend:
React, TypeScript, Tailwind CSS
Backend:
Node.js, Express.js
AI & Voice:
OpenAI (Conversational AI), ElevenLabs (Voice Synthesis), Speech-to-Text / Text-to-Speech (STT/TTS)
Communication Channels:
Twilio (Voice, SMS), WhatsApp API
Real-time & Notifications:
WebSockets, Push Notifications
Database:
PostgreSQL
Caching & Queues:
Redis, BullMQ (Background Jobs)
Media & Storage:
AWS S3 (Audio & Media Storage)
Integrations:
Email (SMTP), Calendar APIs (Event Announcements)
Cloud:
AWS (EC2, Lambda, S3)
Client Requirements
The client needed a communication system that could reach residents, staff, family members, and community teams without relying on one medium alone. The product had to support both routine and urgent communication.
Key Challenges
The challenge was making communication accessible for different audiences while also supporting varying levels of urgency and frequency. Senior living communication often needs to be simple, reliable, and easy to manage.
Our Approach
We positioned the platform as an operational communication tool spanning voice, text, email, phone, and smart speaker experiences. That makes it more than a notification system and closer to a community operations layer.
Use Cases
Community Link is useful for announcements, reminders, emergency alerts, wellness updates, multilingual outreach, and family engagement in senior living environments.
Features
Voice-first communication platform for structured multi-channel engagement
Community Link is a voice-enabled communication platform designed to help organizations deliver structured, accessible, and consistent messaging across multiple channels including voice assistants, SMS, email, and phone systems. The platform centralizes content creation and distribution, allowing teams to manage announcements, updates, and engagement flows from a single system while ensuring the message reaches users in their preferred format.
Multi-channel message delivery
Sends the same communication across voice, SMS, email, phone, and smart speaker channels.
Language support
Helps communities communicate with residents and families in multiple languages.
Community notifications
Covers alerts, reminders, cancellations, and everyday announcements.
Accessibility-first experience
Supports users who may prefer audio-based or simplified communication.
Engagement tracking
Gives staff visibility into message reach and interaction outcomes.
