FurnishCare
Protection plan platform for consumer products and appliances
About Project
FurnishCare is a protection plan platform for consumer products and appliances. It is designed to help customers manage coverage and claims through a centralized digital interface.
Frontend:
React, React Native, Next.js
Backend:
Serverless Architecture (AWS Lambda), Express, Logto
Scripting & Automation:
Python (Automation Scripts, Scheduled Jobs, Event Processing)
Database:
PostgreSQL, Sequelize ORM
Integrations:
Zoho CRM, Zoho Desk, Zoho Writer, Zoho Mail, Zoho Campaigns, Zoho Contacts, Zoho Creator (Deluge), OpenAI, Claude AI
Authentication:
Logto
Client Requirements
The client needed a system that could support protection plan management for consumer products while also handling the operational side of claims and service coordination. The solution had to support both customer-facing and backend workflows.
Key Challenges
The challenge was keeping the coverage and claims experience simple for customers while ensuring the backend process remained structured and manageable. Protection plan services require clarity, trust, and easy follow-through.
Our Approach
We structured the platform around protection plan selection, subscription management, service coordination, and claim processing. This created a practical framework for both end users and operations teams.
Use Cases
FurnishCare is well suited for product protection plans, appliance coverage management, warranty-style subscriptions, and claim submission workflows.
Features
Digital platform for managing product protection plans and claims
FurnishCare is a platform designed to provide and manage protection plans for consumer products such as electronics, furniture, and appliances. It enables customers to explore coverage options, manage subscriptions, and submit claims through a centralized digital interface.
Protection plan management
Allows users to browse, select, and manage product protection plans.
Claims processing
Provides a structured system for submitting and tracking claims.
Customer account management
Enables users to manage their plans, history, and personal details.
Vendor coordination
Connects service providers and partners for efficient issue resolution.
Subscription handling
Manages recurring plans and renewals seamlessly.
