TextNow
Omnichannel customer engagement platform with AI automation
About Project
TextNow is an omnichannel customer engagement platform that unifies WhatsApp, Facebook, Instagram, email, Telegram, and web chat into one workspace. It also includes AI Studio, automation workflows, routing, broadcasts, and live agent handover, which makes it a full communication operations layer rather than a single-channel tool.
The platform is designed for teams that need to manage high-volume customer conversations across sales and support. Its structure makes it easy to automate routine replies, route conversations to the right person, and maintain continuity when a human agent needs to take over. That gives it a strong enterprise-style product story for your portfolio.
Features
Omnichannel customer engagement and automation platform
TextNow is a communication platform that unifies multiple channels such as WhatsApp, email, social media, and web chat into a single interface for managing customer interactions. It enables businesses to automate conversations, run campaigns, and handle support queries efficiently.
Omnichannel inbox
Brings multiple communication channels into one queue.
AI chatbot automation
Handles FAQs, lead qualification, and booking flows.
Workflow builder
Lets teams design multi-step automations visually.
Broadcast campaigns
Supports targeted outreach to opted-in contacts.
Human handover
Transfers high-value conversations to agents with full context.
